What is the workflow?

Companies today live in a very fast and changing environment. They try to be up to date with the innovations and demands of the market, and this makes them to react to different circumstances in the world and to get adapted to surprising environments. These fluctuating changes affect the coordination of activities the companies use for fulfilling their purposes. If this set of activities, that makes up the business process and brings the products to customers, get disordered, the image customers and stakeholders have of the company gets damaged. This is why it is important to know what is the workflow.

With the term workflow there is the intention to give name to the collection of activities that make up the processes of a business, and that in the end are the main parts or the corporate operation. In addition, what the term seeks is to point out that this collection of activities is a flow, and that without this flow everything gets obstructed and stuck in the business, which brings problems for employees, managers and customers.

What is the meaning of flowing regarding a process? As the very same word indicates, to flow has relation to the movement of a fluid, a kind of substance that doesn´t get separated, but that is a continuum that slips on surfaces without interruption and seeks the ways of getting adapted to the forms it is put into. The water, for instance, is a fluid, the most important one in our daily life. Thus, processes must tend to behave as water, which adapts and moves no matter the circumstances.

For achieving the successful flowing of a process, it is important to check on how are the parts of that process related to each other, this is, checking the relation between the activities in the process. From there, we must proceed to an automaton in the communication between those parts. This is actually a simple task, but one that can bring to the business a great number of improvements:

Workflow automation does not initially require sophisticated tools and technologies like machine learning or artificial intelligence. Organizations can start small by simply mapping out the workflow of any given process and looking to reduce inefficiencies or redundancies. It is not wise to begin by attempting to automate the critical tasks, that might never be automated anyway (processexcellencenetwork.com).

Automation is a manner of adding value to the workflow through technology, for this guarantees an actual flowing, an assures that communication is made in the right times, at the right pace, without useless repetition of the information, response delays, and reminding that people in charge must act in a specific way in each case.

Workflow and customer satisfaction

Workflow is essential for giving satisfaction to customers, because, as it is well known from the perspective of an organization made by processes, processes are which determine what are customers going to receive and the quality that the delivered product will have.

An organization by processes seeks to pose the necessities themselves, coming from clients, as the trigger for the ways in which the business is structured, and not a preestablished strategy with too rigid bases that don’t allow adaptation. In an organization by processes the customer requirements are taken as the starting point for the activities. From the request from the client begins the design of the workflow and the priorities are stablished for bringing the best answer to customers trusting the organization.

Thus, as we know how is the process structured, we can automate step by step the workflow in order to deliver the best possible service to customers. Then, the activity can be slowly automated for getting a perfect coordination of the processes:

practitioners should look to identify predictable and repetitive tasks as candidates for automation, and work to gradually shave time and costs by optimizing and automating these processes (processexcellencenetwork.com).

With an automated workflow all the operation is optimizes and thus the company generates more profiting with less effort and a bigger satisfaction of those participating in processes.

The perfect solution for beginning and completing an automation of the company is Business Process Management. This solution presents an integrated system in which informatic technology centralizes all the information on the activities and thus guarantees a perfect automation that improves the workflow and their consequences.

Dexon BPM is a solution with more than 15 years of experience that has been, and is, the perfect ally for many companies using it for optimizing processes, automating activities and improving the response to customers. Our experience allows us not only to fulfill this automation, but also to give advices on how to design and plan the process for achieving the answers the organization is expecting.

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