This is one of the key processes in business organizations. Continual improvement is a necessity set by the commercial context in which the entity is in, because the environment is what makes the demands regarding laws and standards, which in the end stablish the criteria for the quality that organizations should guarantee regarding processes, products, services, etc. (Sreenivasan y Narayana, 2008). Continual improvement processes are usually related to the ability of the organization to make a monitoring in real time to the actions in the operation and thus improving the quality of the response to customers.
Continual improvement when practiced by an institution/organisation on regular basis in every functional area provides hands-on opportunities for its employees to become team-oriented and acquire leadership qualities. This in turn enhances the worth and value of the entire institution/organisation. Continual improvement gets transformed from the ‘control’ mode to the ‘empowerment’. This empowerment mode attained by an institution/organisation is of much wider and greater significance to the society (Sreenivasan y Narayana, 2008).
Continual improvement is closely related to corporate processes, because these bring a concrete result to customers. To improve in a company means to have process improvements, this is, to use more effective techniques for communication and coordination in the actions within the business operation. It is important that organizations have continual improvement as an essential part of their business’ model, in order to have a significative impact.