You need information for decision-making. The data itself is usually not very helpful as is. That includes “canned” reports, lists, and other common methods your systems generate so-called information for you. Successful executives already understand this issue and focus only on information they need to make decisions. To be a better manager, you need to eliminate the clutter and improve your decision-making. (allbusiness.com)

While this is true, KPO organizations must go even further, for they must not only help their customers to have information to make current decisions, but they must also provide knowledge, i.e., information for the present as well as for the future. This means that their skills must not only have a strong complement of computer analysis, but also an important predictive capacity.

If we add the great complexity of KPO companies and the demands they have in relation to the results they must deliver, we can understand why in the 21st century it is no longer possible to manage businesses’ information without technology. From this it is very clear that Business Process Management solutions are the perfect ally for KPO companies, since they guarantee a reliable and orderly management of information, in order to coordinate the accounts of all customers and keep them separated without confusion.

Confusion can take many forms: poor communication during a crisis; demands versus needs; busy-ness versus business; bias versus truth; the forest vs. the trees; facts and data in relations to feeling and opinions; causality vs. correlation; and, for the businesspeople reading this, the often-experienced confusion between revenue and benefits. (forbes.com)

To ensure that none of these forms of confusion are present in the customer’s processes, nor in those of the KPO organization itself, the solution that maintains clearly established boundaries between one process and another serves to maintain clarity for employees and in the communication they establish with the organization that uses their services. In addition, as has always been known, monitoring and control processes are significantly improved when activities are automated so that customers can know more clearly what improvements they require for their forecasts.

Dexon has been working with numerous KPO organizations to help them manage their processes automatically. In doing so, it has discovered that technology is fundamental for this type of business, because without it the effort they have to make in the organization is of a magnitude that many times is not justified by the profits received. With the Dexon BPM solution, the KPO is helped to streamline its activities and to make all its accounts work without interruptions and without confusion of information. With this contribution, technology continues to become the differential value of many businesses.