Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
In the late 20th and early 21st centuries, many companies already had strategies in place for the adoption of telework as a way to improve their processes, streamline their operations, increase their revenues and, in general, improve their competitiveness. However, these visionary organizations were not the majority. A large number of companies were still looking for ways to maintain their traditional ways of operating and get the most out of them. However, the Covid-19 pandemic introduced an unexpected variable: teleworking accelerated and is no longer an option, but a necessity.
While some companies have opened their offices back up again, a majority of experts predict remote work will continue post-pandemic. Companies in nearly every industry are continuing to offer permanent flexible working arrangements to cater to employee needs and counter the “Great Resignation,” and employees are looking for that flexibility as well. A recent survey by Owl Labs found that one out of three employees who have been working from home during the pandemic said they would quit their job if they weren’t able to continue working remotely. That same survey revealed that 84% of workers report being happier in remote work. (forbes.com)
That is why, at present, for many executives and managers the big question is how to accelerate the adaptation to teleworking, since the pace of business globally will be determined by this mode of online work and virtual environments. Thus, the productivity and speed of processes will grow in businesses with telework and companies that do not have this modality will be at a clear disadvantage:
These arrangements are not only improving employee happiness but have also proved to increase productivity. The survey from Owl Labs also found that 90% of employees say they are at the same productivity level—or higher—working from home compared to working in the office, with 67% noting that they are indeed more productive in a remote setting. (forbes.com)
For teleworking to really adapt to the processes of the organization and workers and the rest of the team do not lose the effectiveness of communication with this innovation, it is necessary that there is a clear plan of integration of the entire operation in digital platforms that coordinate the flow of information and allow everything to be achieved in real time and without delays in the transmission of messages of all kinds, according to the needs of each organization.
Many companies are already in the process of converting their existing business communications strategies to a unified platform, but this shift can be complex.
Investing in planning is a critical step in modernizing the way your team communicates, and the process begins with identifying which needs are most critical to your organization. This can help assess which provider can offer the services to execute on the company’s most critical needs. With the right partner, your system will be able to scale with business growth. (forbes.com)
Alignment is fundamental, because without it, what teleworking will bring is a disconnection between processes and a detriment to corporate quality.
Then, the best way to adapt to telework quickly is to introduce in the company’s tools a Business Process Management solution that serves to align all activities in an integrated workflow and that can systematize and centralize all communications that will begin to operate through the digital and computer element. With this tool you can achieve a detailed planning of the transition to remote work and a strategy that makes it clear to collaborators and employees what the rules of this new method of work will be.
It is necessary to ensure that the BPM solution has the functionality to model the processes, to clearly distinguish which are the key routes of the processes and where it is necessary to streamline communication and acquire safe and fast tools for the work of people who will be working from home and will not share the same physical space.
With this you can know if you need tools for meetings or only for audio calls, if you need a high capacity for sending files or just a few gigabytes, and so on. In addition, it is possible to determine how many updates of each platform are required and for what type of users. In this way, remote work will become a generator of value and competitiveness and not an unnecessary wear and tear.
At Dexon Software we have been promoting this shift to digital and remote work since before the coronavirus pandemic conditions. We had already been working with customers who were beginning to integrate technology to improve their processes and facilitate the work of their employees. Now, with these new conditions, we have been able to contribute even more to the development of remote work skills with many new customers who have seen the clear benefit that automation brings to a remote work process with quality and customer satisfaction.
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