Velocity and precision are two of the main characteristics aimed in an organization. The first one is related to the velocity the business has for developing its activities, and the second one with the effectiveness with which these activities achieve their goals. Much of the times when gaining velocity there is a loss in quality; for instance, aiming to take more calls in a call center, there emerges a poorer service. But there can also happen that in search for effectiveness the velocity diminishes. The main benefit of automation in businesses is to augment these two variables in a simultaneous way, without losing any of them.

First, let’s see how exactly works the process automation:

Business Process Automation takes care of monotonous and tedious tasks such as bill payments, reports generation, and website analysis, etc. These tasks would most likely require a company to hire a separate team. With lesser time spent on such tasks, employees can spend more time implementing innovative ideas to make the business processes more efficient. This also reduces the risk of errors in important procedures. (project-management.com)

Thus, automating a business means to make it more agile and effective. It means that velocity augments without any loss in accuracy, and that customers will receive a better answer to their requests. The reason for these positive consequences is that the rise in velocity is based in the precision that information technologies bring, through which it is possible to link together all the activities, decisions, reports, etc., in the company, in a single integrated system that communicates each one of those parts in a single circuit where each thing is happening at the right time and gets in communication with everything else when it should.